Privacy Policy

The information we collect depends on how you interact with Helm Exteriors.

A. Contact & Identity Information

• First and last name
• Email address, telephone or mobile number
• Mailing address and property or project address
• Preferred method of contact and communication preferences
• Information necessary to verify your identity for a privacy request

B. Property & Project Information

• Property address, ownership, type, and approximate age
• Roof type, materials, dimensions, condition, and installation history
• Information about leaks, storm damage, wear, defects, or prior repairs
• Photographs, video, aerial imagery, measurements, diagrams, and inspection observations
• Details on gutters, siding, drainage, ventilation, decking, flashing, and other components
• Requested services, product selections, design preferences, and specifications
• Appointment, scheduling, access, and gate information
• Contacts for occupants, property managers, or real-estate professionals
• Records of estimates, proposals, contracts, warranties, and work orders

C. Insurance-Related Information

When voluntarily provided in connection with storm damage or an insured loss, we may collect the carrier name, claim number, date of loss, adjuster contact information, claim correspondence, estimates, reports, and related policy documents.

D. Communications

We may keep records of emails, texts, chats, calls, service inquiries, appointment updates, reviews, and opt-in/opt-out requests. Calls may be monitored or recorded for training, quality assurance, or documentation where permitted by law.

E. Transaction & Payment Information

Billing name and address, invoice and payment amounts, dates and status, financing selections, and transaction identifiers. Card and banking details are collected directly by our third-party payment processor; we do not necessarily receive or store complete credentials.

F. Website & Device Information

IP address, browser and device type, operating system, general location, referring/exit pages, on-site interactions, timestamps, session duration, advertising identifiers, and cookie or pixel data.

G. Business & Professional Information

For vendors, subcontractors, suppliers, and partners: business contact information, job title, licensing and insurance credentials, tax and payment information, service areas, and performance records.

H. Information You Choose to Provide

Free-text fields, uploaded documents, photographs, and conversations. Please avoid providing highly sensitive personal information unless it's necessary for your request.

We may collect information directly from you; from someone acting with your permission; from property owners, occupants, or project stakeholders; through our website, CRM, phone system, or payment processor; from social-media and advertising platforms; from publicly available property, permit, or weather records; from service providers supporting measurements, imagery, scheduling, or analytics; and from insurance representatives when you authorize the communication.

A. Provide & Manage Services

Respond to inquiries, schedule inspections and appointments, evaluate property conditions, prepare estimates and contracts, perform roofing and exterior work, coordinate crews and suppliers, administer warranties, process payments, and maintain project records.

B. Communicate With You

Confirm appointments, send estimates and invoices, provide scheduling and warranty updates, answer questions, request feedback, and honor your communication preferences.

C. Improve & Protect Our Business

Operate and improve our website, analyze performance, detect fraud or misuse, protect customers and systems, enforce contracts, and maintain compliance records.

D. Comply With Legal Requirements

Process information to comply with applicable laws, subpoenas, court orders, governmental requests, insurance requirements, and tax or safety obligations.

We disclose personal information only as reasonably necessary for legitimate business and legal purposes.

A. Service Providers

Hosting, CRM, message delivery, scheduling, cloud storage, payment processing, accounting, financing, analytics, cybersecurity, imagery and documentation services, and legal or compliance professionals — each expected to use information only for authorized purposes.

B. Project Participants

Authorized owners or occupants; subcontractors, installers, and suppliers; builders, property managers, or associations; manufacturers and warranty administrators; permitting authorities; and anyone else you authorize — limited to information reasonably necessary to quote, perform, or warrant the work.

C. Insurance-Related Communications

At your request, we may share factual construction information, photographs, measurements, or repair documentation with an insurance carrier or adjuster. We do not act as your public adjuster, negotiate claim settlements, interpret coverage, or provide legal advice.

D. Business Transfers

Information may be disclosed as part of a merger, acquisition, financing, or similar transaction, subject to appropriate confidentiality and legal safeguards.

E. Legal, Safety & Protective Purposes

To comply with law, respond to governmental requests, prevent fraud or harm, investigate unlawful activity, or protect the rights and safety of Helm Exteriors and others.

F. With Your Direction or Consent

We may disclose information for another purpose when you direct us to or provide consent.

Information may be provided to subcontractors and service providers supporting our communications, scheduling, or operations. All categories in this policy exclude text-message originator opt-in data and consent — that data will not be sold, rented, transferred, or provided to third parties for independent marketing. It may be shared only with telecommunications carriers, messaging aggregators, and platform providers that help operate our texting program, or when legally required.

A. Informational Communications

We may contact you regarding your request, appointments, project status, documentation, billing, or warranty matters.

B. Marketing Communications

Where permitted by law and based on consent when required, we may send information about services, maintenance and warranty programs, storm inspections, seasonal reminders, and promotions.

C. Text Messages

• Message frequency varies; message and data rates may apply
• Consent is not a condition of purchasing goods or services
• Messages may be sent using automated technology
• Reply STOP to unsubscribe, or HELP for assistance
• You may also revoke consent through any reasonable method

We may send one final non-promotional message confirming an opt-out. Opting out of marketing will not stop necessary non-marketing communications about an active appointment, transaction, or warranty request, where legally permitted.

D. Email Opt-Out

Unsubscribe using the link in any marketing email or by contacting us. We may continue sending transactional or service-related emails when necessary.

Our website may use cookies, pixels, tags, and similar technologies to keep the site functioning, remember preferences, understand usage, measure advertising effectiveness, improve performance, and prevent fraud. These may be operated by Helm Exteriors or service providers such as hosts, analytics providers, and advertising or social-media platforms.

You may control certain cookies through your browser settings or a cookie-preference tool on our website. Blocking cookies may affect functionality. Where required by law, we will honor legally recognized browser-based opt-out signals, or you may contact us directly.

Certain analytics or advertising technologies may be considered "targeted advertising," "sharing," or a "sale" under some state privacy laws, even without an exchange of money. Where applicable, you may opt out through our cookie-preference tool, a recognized browser-based opt-out signal, or by contacting us directly. We do not knowingly sell or share personal information belonging to children under 18.

We do not seek to collect sensitive personal information unless reasonably necessary for a requested service, required by law, or voluntarily provided for a legitimate purpose, and we do not use it to infer characteristics or for unrelated advertising. Please avoid submitting Social Security numbers, financial-account passwords, medical information, or government identification numbers through ordinary website forms, text messages, or email.

We retain personal information as long as reasonably necessary to respond to inquiries, provide services, complete and document projects, administer warranties, maintain business and legal records, resolve disputes, and protect against fraud or claims. Retention periods vary by the nature of the information, warranty periods, and legal requirements. When information is no longer needed, we may delete, de-identify, or securely dispose of it, subject to backup and legal-retention requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No internet transmission, email, text message, or storage system is completely secure, and we cannot guarantee absolute security. Use caution when transmitting sensitive information electronically, and notify us promptly if you believe your information has been compromised.

Depending on your state of residence and subject to legal limitations, you may have the right to confirm, access, correct, or delete personal information; obtain a portable copy; opt out of targeted advertising, sale, or certain profiling; limit uses of sensitive personal information; withdraw consent; and appeal the denial of a privacy request. Helm Exteriors will not unlawfully discriminate against you for exercising these rights.

A. Texas Residents

Subject to the Texas Data Privacy and Security Act and its exemptions, you may request to confirm, access, correct, or delete your personal data; obtain a portable copy; and opt out of targeted advertising, sale, or certain profiling. If we deny a request, you may appeal by contacting us with "Texas Privacy Appeal" in the subject line; we will respond within the period required by law.

B. California Residents

If Helm Exteriors becomes subject to the California Consumer Privacy Act, California residents may have rights to know, access, correct, delete, and obtain information about categories, sources, and purposes of collection, and may have the right to opt out of sale or sharing, limit sensitive-data uses, and receive equal service when exercising these rights.

C. Other State Rights

Residents of other states may have similar rights under applicable state privacy laws. We process verified requests according to the law applicable to the requesting individual and Helm Exteriors.

To submit a privacy request, contact us by email, telephone at (936) 363-8852, our online request form, or mail to Helm Exteriors LLC. Please clearly describe your request and provide sufficient information for us to identify relevant records.

We may need to verify your identity before completing a request, and may request only information reasonably necessary for verification. You may use an authorized agent where permitted by law; we may request proof of the agent's authority and independently verify your identity.

Certain information may be retained or withheld where permitted by law, including for active contracts, warranties, payments, tax records, legal compliance, fraud prevention, security, or the defense of legal claims.

Our website and services are intended for property owners, tenants, real-estate professionals, and other adults, and are not directed to children under 13. We do not knowingly collect personal information online from children under 13; if we learn such information was collected without legally sufficient authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child has provided information to us may contact us using the details in this policy.

We may photograph or document a property as reasonably necessary to conduct an inspection, prepare an estimate, perform work, maintain records, or support a warranty or customer-service matter. We will obtain any consent required by law before using identifiable names, testimonials, interior images, or personally identifying project information for advertising. Before-and-after photographs may be used for portfolio or marketing purposes only when authorized or reasonably de-identified.

Our website may link to third-party websites, financing providers, manufacturers, review platforms, mapping services, or social-media sites. Helm Exteriors does not control the privacy or content practices of those third parties, and their own policies govern your interaction with them. A link does not necessarily constitute endorsement, sponsorship, or affiliation.

We may update this policy to reflect changes in our business, services, technology, or legal obligations. The revised policy will be posted with an updated "Last Updated" date, and material changes may be communicated through other appropriate methods. Continued use of our website after an update signifies acknowledgment of the revised policy.

Questions about this Privacy Policy or our privacy practices may be directed to: